Back to Resources

Connections That Heal: The Surprising Impact of Q-rounds on Healthcare Collaboration

Chelsea Klevesahl

Chelsea Klevesahl

Co-founder, COO

The Power of Presence is an interview series that explores the experiences of physicians, nurses and families who have used Q-rounds; they are not compensated for sharing their stories, and responses have been edited for length and clarity. 

Mike Pitt, M.D., is a Professor of Pediatrics at the University of Minnesota and award-winning educator, as well as the CEO and cofounder of Q-rounds.

After 15 years of practicing pediatrics and educating future healthcare providers, Mike Pitt, M.D., knew the hospital rounding experience needed to change. What he didn’t expect was to be surprised by his own invention, the Q-rounds virtual rounding queue app.

I’ve never been great with names and often struggle remembering the nurses’ names in the hospital. Q-rounds is changing that.

How did you learn care team members’ names before?

In some instances, you just see a number on a whiteboard—or you’re hoping name tags are facing the right way so you can read them. Even worse, sometimes I wouldn’t even meet face to face with the nurses, because they didn’t know when to be present for rounds so we wouldn’t be in the patient’s room at the same time. I noticed the last time I was rounding with Q-rounds, that by the end of the week I’d learned the name of every nurse on the floor. As I’m rounding in the Q-rounds app, II not only see the name of each nurse as I navigate from room to room, because Q-rounds sends them real-time notifications of when I will be there, I am able to round with the nurses for each and every patient.   

Greeting nurses by name helps patients and their families feel like their care team is a cohesive unit.

How does knowing someone’s name add value to rounds?

Knowing someone’s name matters—it’s a sign of respect, not only in the workplace but as fellow human beings. Research has shown that we have a surge of oxytocin - the joy hormone - when we hear our own name. There’s real value in being able to greet the nurses by name when they enter the room for rounds. It helps establish a broader relationship between me and the nurse, and shows the cohesiveness of the care team to patients and their families. They feel better seeing that I recognize their nurse, who is often their main point of contact.

I knew I wanted to help make things more predictable for patients and their families—I didn’t realize it would strengthen my own connections with the care team.

How else has learning people’s names enhanced rounds?

Rounds have become more inviting and engaging as I’ve learned people’s names. I’ve noticed nurses staying more engaged as I’m teaching during rounds, and in some cases sticking around after rounds to learn with the rest of the team—everything feels more holistic and interconnected instead of frantic and disjointed.

Rounding it up

Q-rounds does more than make sure everyone is present at rounds—we’re creating an environment where physicians and nurses can forge stronger connections. This can help alleviate nurse and physician burnout, by helping people feel more connected to each other.